ARE Helpdesk

The Admissions, Registration & Examinations (ARE) Helpdesk can help with many queries including:

• Process forms relating to the Department of Employment Affairs and Social Protection, Health Service Executive and USIT etc. 
• Process student letter requests and proof of registration letters (click here to request a proof of registration letter online). Note: Nov 11 - As the Student Portal is currently down, if you are not yet registered but need to do so, please e-mail [email protected].
• Respond to queries with regard to Admission (CAO, Advanced Entry, Postgraduate), Registration, Repeat Learner and Examination timetables .

SETU Cork Road Campus

The ARE Helpdesk is open on the Cork Road Campus Monday to Friday, 9.30-12.30 in the Student Services Building, next to the Students' Union.

Please note that the ARE Helpdesk team has limited functionality currently due to the current restricted IT infrastructure. All queries/requests are being logged for processing once systems are restored. If you any queries please e-mail [email protected]

SETU College Street Campus

The ARE Helpdesk is open on the College Street Campus Monday to Thursday, 9.00-12.00 noon inside the main entrance.

If you need a Proof of Registration letter:

1. Log into your online  student services portal. Note: Nov 11 - As the Student Portal is currently down, if you are not yet registered but need to do so, please e-mail [email protected].
2. Click on 'Request a proof of registration letter'
3. The letter will be e-mailed or posted to you.

If you have a form to be stamped outside of ARE Helpdesk Hours:

1. Ensure your full name and student number is enclosed with/written on the form.
2. Put the form in the ARE Helpdesk post box located next to the Helpdesk in the Student Services Building, marked ARE Helpdesk Post box or the post box located inside the main entrance to College Street Campus (beside the cash machine).
3. The form will be processed and posted back to your home address.

Note that you can also submit the form by post and it will be posted back to you, again please ensure to include your student number and return postal address.

Postal address: ARE Helpdesk, SETU, Cork Road, Waterford, X91 K0EK.

Change of personal details

A student may apply to have their name, gender, date of birth or nationality changed by completing the Change Personal Details Application Form This form must be returned to the Admissions, Registration and Examinations Helpdesk, Walton Building, Cork Road Campus with the originals of the student's supporting documentation for verification in addition to copies, which will be retained by the Helpdesk Registration team for processing. Should you need to make an appointment to discuss the Change of Personal Details Application form please contact [email protected] using Change Personal Details Application Form in the subject line. 

Contact Email Addresses

NOTE 1: Students can check view/update their contact details, consent information or pay fees by clicking here. Please note that should you change your postal address, all postal correspondence from the University will then be sent to this new address.

NOTE 2: Students are allocated a unique student email account. Your SETU student email account [email protected] (i.e. [email protected]). Formal communications from the University Academic and Administration teams will be made via e-mail to the SETU Waterford Campus student email account only. Head to the Student Hub section of the website for more information and to reset your password.

NOTE 4: Regarding receipts, a receipt is issued by email on payment of fees online to the University.