Dr Deirdre Fleming

Research Interests

Dr Fleming has over 17 years in Brand and Marketing Management having spent time working in the UK for Compass group and Sainsburys Plc and Musgraves and Waterford Crystal in the Irish market. She returned to full time education in September 2009 to do a PhD with a keen interest in Inter-organisational relationships within the SME sector. Her research focusses on B2B relationship dynamics and in particular on how B2B relationships recover when faced with the possibility of dissolution.

Her current research interest include:

• The management of negative online reviews in the hotel industry
• Marketing automation in B2B markets
• B2B relationship recovery

Engagement and Collaboration

Member of NorD - Special interest group on Business to Business (B2B) Relationship Dynamics. This group has extensive publications in the European Journal of Marketing and Industrial Marketing Management

International collaboration with Professor Jaana Tahtinen – Cross-country comparison study between Finland and Ireland.

Currently working on a proposal with WIT as part of the South East Institutes of Technology Cross Institutional Collaborative Project Fund 2018

Current Research Students

Sandra Veinberger – A process model of the management of negative online reviews

Areas of Interest as a Supervisor include

• Marketing and Digital marketing
• Education – Teaching and learning

Publications

Peer Reviewed Journal Articles

Fleming, D., Lynch, P. and Kelliher, F., 2016. The process of evaluating business to business relationships facing dissolution: An SME owner manager perspective. Industrial Marketing Management, 58, pp.83-93.

Conference Proceedings and Papers

Towards an integrated framework of inter-organisational relationship dissolution and restoration 2011 IAM (Irish Academy of Management) conference, Dublin, competitive paper presented in the Organisational Behaviour track and published in the conference proceedings

Towards a model of understanding restoring actions during the stages of dissolution in inter-organisational relationships 2012 IMP (international marketing and purchasing) group conference, Glasgow,   Scotland.Published in conference proceedings

Inter-organisational dissolution and Repair in Irish SMEs: An integrated framework 2013 IAM (Irish Academy of Management) conference, published in conference proceedings

The Moderating effect of the state of the relationship on relationship repair 2014 Nordic conference on Relational Dynamics, October 17th 2014